Playground

Try Amira

Three channels, one customer. Pick a scenario, use your own phone number, and see what a hypermarket run on Amira feels like from the customer side.

01

Get a call from Amira

Amira dials you either way — your phone rings within seconds. Choose the situation: the store calling its customer, or the store line where she answers and you lead.

Which situation should Amira simulate?

Either way it is Amira who dials: your phone rings in about twenty seconds. For the inbound simulation she says so herself and then hands the conversation to you.

Everything Amira promises on the call is e-mailed here afterwards — including what the system recorded.

The picker finds the salmon sold out — Amira calls before the van leaves: substitute, or remove it.

02

Call Amira yourself

Dial the demo line and open with any of the lines below. Amira has the live catalog, stock, delivery slots and your orders in front of her.

Demo line+971 4 520 7408→

Try asking

  • “Can you deliver milk, eggs, khubz and bananas tonight?”Order the weekly shop by phone · Shopping
  • “I need a TV for a big majlis — the 55 or the 65?”Which TV for my majlis? · Advice
  • “My daughter starts engineering — which laptop should we take?”A laptop for university · Advice
  • “Where is my order? It should come this evening.”Where is my order? · Orders & delivery
  • “The eggs were missing from my delivery today.”An item was missing · Service
  • “The running shoes are too small — can I get a 43?”Exchange a size · Service
03

Chat — or let Amira walk the shelves with you

The web chat is the same brain in text. The video advisor goes further: she operates this site with you — opens the right product, compares, fills your cart and takes you to the checkout.

Inbound scenarios

  • Order the weekly shop by phoneShopping

    Dictate your list — Amira finds every item, tells you the total and books a cash-on-delivery slot.

  • Which TV for my majlis?Advice

    Room size, seating distance, sport or films — Amira recommends the 55 or the 65 inch, with installation.

  • A laptop for universityAdvice

    Engineering or business, weight, battery, budget — Amira compares the two laptops honestly.

  • Where is my order?Orders & delivery

    Your order is on its way today — Amira knows it from your number and can move the slot.

  • An item was missingService

    The eggs were missing from today’s delivery — Amira offers a replacement on the next slot or a deduction.

  • Exchange a sizeService

    The running shoes are too small — Amira arranges a free door-step exchange for the next size.

Outbound scenarios

  • Item out of stock before deliveryOrders & delivery

    The picker finds the salmon sold out — Amira calls before the van leaves: substitute, or remove it.

  • Confirm a big cash-on-delivery orderOrders & delivery

    A 65-inch TV with installation — Amira confirms address, slot and the cash amount before dispatch.

  • Abandoned cartShopping

    A TV and earbuds left in the cart an hour ago — Amira helps finish the order, cash on delivery.

  • Driver could not reach youOrders & delivery

    The driver stood at your door — Amira calls to book a new slot and note directions.

  • Feedback and repeat orderService

    The day after delivery: how was it — and would you like the same basket again this week?